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Tag: Customer Relationship Management

Are You Doing Business With Your Customers Like A Robot?

Are You Doing Business With Your Customers Like A Robot?

Have you ever asked yourself why do your customers do business with you and even more importantly why they have stopped? If you haven’t maybe you should consider trying it as it would yield some nuggets of pure relationship gold. One such insight that I have gleaned from doing this very activity is that people buy from people and it is those personal relationships that are created that are central to your customer’s decision to use you or not. Yes,…

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How To Make Your Customers Love Your Business?

How To Make Your Customers Love Your Business?

You must make yourself invaluable. Your customers and followers must see you as the go-to resource for the answers to their problems. And this applies to both company brands as well as you as an individual. By solving problems you will build a relationship and create a real trusted partnership and when your customer trusts you they will become an advocate for you and your business. Jenn Herman, author, of the excellent blog Jenns Trends, gives the following excellent advice.   Find Out…

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Why Your Business Needs A Website

Why Your Business Needs A Website

Believe it, or believe it not, even though websites have been around for over 20 years and are expected to exceed 1 billion by 2016 a large number of businesses, especially SME’s, still have no website and that’s just crazy. But Phillip, I hear you say, “Why do I need a website” The answer is the same one I give all the time I am asked this question. Why You Need A Website Having a website allows your customers and…

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